Privacy Policy & SMS Terms | Green Ride San Diego

Effective Date

December 1, 2024. This policy explains how Green Ride collects, uses, shares, and protects personal information for customers in San Diego, California. By using our services, you agree to these practices in compliance with applicable laws, including the CCPA.

1) Information We Collect

Personal Identifiers: Name, email, phone, address, and payment information.
Booking & Transaction Data: Trip details, preferences, and payment history.
Internet/Network Activity: IP address, browser type, pages visited, and site interactions.
Geolocation: Location data to enable accurate pick-up and drop-off.

2) How We Collect Information

Directly from you: When booking, contacting support, or otherwise interacting with us.
Automatically: Via cookies and similar technologies on our website.
From third parties: Limited cases (e.g., partners or public sources) with your consent.

3) How We Use Information

Service Provision: Process and fulfill transportation requests.
Service Improvements: Analyze usage to enhance reliability and usability.
Communication: Send service confirmations, updates, and respond to inquiries.
Marketing (opt-in): With explicit consent; you may opt out at any time.

4) SMS Consent

By providing your phone number and opting in, you consent to receive SMS related to your trips (confirmations, updates, important service notices).

We will not share your phone number with third parties or affiliates for marketing.

Give SMS Consent

Opt out anytime by replying “STOP”. Message/data rates may apply.

5) Information Sharing

Service Providers: Payment processing, logistics, and customer support—only with providers that protect your data.
Legal: When required by law or to enforce our rights and terms.
Business Transfers: As part of a merger, acquisition, or asset sale.

6) Your CCPA Rights

Right to Know: Request details about personal information we collect and use.
Right to Delete: Ask us to delete your information (subject to legal exceptions).
Right to Opt-Out of Sale: We do not sell personal information.
Right to Non-Discrimination: We won’t discriminate for exercising your rights.

7) Exercising Your Rights

Contact us to make a CCPA request:

Phone: 800-893-7210
Email: ccpa@greenride.net

8) Data Security

We use safeguards to protect your information from unauthorized access, disclosure, and alteration. No method of transmission or storage is 100% secure.

9) Data Retention

We retain data as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements, unless a longer period is required or permitted by law.

10) Children’s Privacy

Our services are not intended for children under 16, and we do not knowingly collect information from them.

11) Changes to This Policy

We may update this policy from time to time. Changes will be posted here with an updated “Effective Date.”

12) Contact Us

Green Ride
800-893-7210 • 619-200-2060
ccpa@greenride.net

Terms of Service for SMS Communications

Consent: SMS requires your express written consent (opt-in). Consent is separate from other channels.
Recordkeeping: We may record how consent was provided (date/time, method, identity).
Opt-Out: Reply “STOP” to discontinue messages; we will honor your request promptly.
Compliance: We follow applicable laws (e.g., TCPA) governing SMS communications.
Types of SMS: Trip confirmations, updates, service notices, and safety alerts.

Your SMS consent and phone number will not be shared with third parties or affiliates for marketing purposes.

Provide SMS Consent