Green Ride Privacy Policy

Effective Date: December 01, 2024

1. Introduction

Welcome to Green Ride, where we prioritize your privacy as much as we do your travel convenience. This Privacy Policy is designed for our customers in San Diego, California, and explains how we collect, use, share, and protect your personal information. By using our services, you agree to the practices described herein, in compliance with the California Consumer Privacy Act (CCPA) and other applicable laws.

2. Information We Collect

• Personal Identifiers: Name, email address, phone number (800-893-7210 for our services), home address, payment information.
• Booking and Transaction Data: Details about your travel arrangements, preferences, and payment history.
• Internet or Other Electronic Network Activity Information: Data like your IP address, browser type, pages visited on our site, and how you interact with our services.
• Geolocation Data: Location information to provide you with accurate pick-up and drop-off points.

3. How We Collect Information

• Directly From You: When you make a booking, sign up for our newsletter, or contact our customer service.
• Automatically: Through cookies, web beacons, and other tracking technologies when you use our website or services.
• From Third Parties: Occasionally, from partners or public sources to enhance our service or for marketing purposes, but only with your consent.

4. Use of Information

• Service Provision: To process, manage, and fulfill your transportation requests.
• Improvement of Services: Analyze how our services are used to enhance functionality and user experience.
• Communication: Send you service-related communications, updates, or respond to inquiries.
• Marketing: With your explicit consent, to inform you about promotions, new services, or updates. You can opt-out at any time.

5. SMS Consent

By providing your phone number, you consent to receive SMS messages from Green Ride for:

• Service confirmations, updates, or changes to your booking.
• Important service announcements or safety alerts.

You can opt out of receiving SMS communications by replying "STOP" to any message from us.

6. Information Sharing

• Third-Party Service Providers: We share your data only as necessary for processing payments, logistics, or for customer service, but only with providers who agree to protect your information.
• Legal Compliance: If required by law or to enforce our rights or terms of service.
• Business Transfers: In case of a merger, acquisition, or sale of assets, where personal information might be transferred as part of the business.

Important: Your phone number will not be shared with third parties or affiliates for marketing purposes.

7. Your Rights Under CCPA

• Right to Know: Request disclosure of the personal information we've collected about you.
• Right to Delete: Ask us to delete your personal information, subject to legal exceptions.
• Right to Opt-Out: Of the sale of your personal information (we do not sell personal data).
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

8. Exercising Your Rights

To exercise your CCPA rights, contact us at:

Green Ride

800-893-7210

ccpa@greenride.net

9. Data Security

We implement security measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

10. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce our agreements, unless a longer retention period is required or permitted by law.

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

13. Contact Us

If you have any questions or concerns about our privacy practices, please contact us:

Green Ride

800-893-7210

ccpa@greenride.net

Please review this policy regularly for any updates. Thank you for choosing Green Ride for your transportation needs.

Green Ride
San Diego's Best Quality Transportation Service
800-893-7210
619-200-2060

Your SMS consent and phone number will not be shared with third parties or affiliates for marketing.

"Terms of Service for SMS Communications"

• Consent for SMS Communication

*Information obtained as part of the SMS consent process will not be shared with third parties. 

• Types of SMS Communications
• If you have consented to receive text messages from Green Ride, you may receive text messages related to your transportation orders.

SMS CONSENT BY CLICKING HERE

Consent to receive SMS messages, also known as an SMS opt-in, is a legal requirement for businesses to send text messages. The sender must obtain the recipient's express written consent before sending any communications. This means that the recipient must explicitly agree to receive messages from the sender. 

Here are some things to keep in mind when obtaining SMS consent:

• Separate consent

  Consent must be collected separately from other marketing channels. For example, if you collect both email and SMS consent on the same form, you must make it clear that SMS is optional. 

• Record consent

  Businesses must record how the recipient provided consent, including the date and time, method used, and recipient's identity. 

• Opt-out

  Recipients can opt-out at any time, and the business must stop messaging them. 

• Compliance

  The Telephone Consumer Protection Act (TCPA) regulates telemarketing and SMS marketing, and protects consumers from unwanted communications. 

• Consent types

  Consent can be given in several ways, including: 
  • Text messaging a certain code to the sender 
  • Checking a box at checkout 
  • * A completed sign-up form on a website *
  • Verbal consent over the phone or in-person, but it must be recorded 

SMS (Short Message Service):

What is SMS?

SMS is a text messaging service component of most telephone, internet, and mobile device systems. It uses standardized communication protocols to enable the exchange of short text messages between mobile devices.

Key Features of SMS:

• Text Limit: Originally, SMS messages were limited to 160 characters. However, with concatenation, longer messages can be sent, though they might be split into multiple parts.

• Universality: SMS works on nearly all mobile phones, making it a universal communication tool across different carriers and devices.

• Delivery: SMS messages are generally delivered to the recipient's device almost immediately, though delivery times can vary based on network conditions.

• Cost: For many users, sending an SMS is included in their mobile plan, but it can incur charges, especially for international messaging. Data rates might apply if the service uses data for delivery.

• Reliability: SMS is known for its reliability since it operates on the fundamental network layer of mobile communications, making it less dependent on internet connectivity.

• Security: Basic SMS doesn't offer encryption, making it less secure for sensitive information. However, there are enhanced versions like SMS over HTTPS or RCS (Rich Communication Services) which offer better security.

• Applications:

  • Personal Use: For quick, informal communication.

  • Business Use: For notifications, marketing (with consent), two-factor authentication (2FA), appointment reminders, etc.

  • Emergency Alerts: Used by governments for broadcasting emergency information.

Regulations and Consent:

• Consent: In many regions, there are strict regulations about sending SMS, especially for marketing. Explicit consent is often required before sending promotional texts.

• Privacy: There's a general mandate to protect user data, including phone numbers, which cannot be shared without consent for purposes like marketing.

Current Trends:

• RCS: As an evolution of SMS, Rich Communication Services provide richer media, better security, and more interactive messaging capabilities, though it's not universally adopted yet.

• AI and Automation: SMS is increasingly automated with AI for better customer service, scheduling, or even conversational bots.

• Integration: SMS often integrates with other platforms like social media, email, or customer relationship management (CRM) systems for a unified communication strategy.

In summary, SMS remains a vital communication tool due to its simplicity, wide reach, and reliability, though it's gradually being supplemented by more advanced messaging technologies. However, for many purposes, especially where basic, direct, and secure communication is needed, SMS continues to be highly relevant.