Privacy Policy & SMS Terms | Green Ride San Diego

Effective Date

December 1, 2024. This policy explains how Green Ride collects, uses, shares, and protects personal information for customers in San Diego, California. By using our services, you agree to these practices in compliance with applicable laws, including the CCPA.

1. Information We Collect

Personal Identifiers: Name, email, phone, address, and payment information.
Booking & Transaction Data: Trip details, preferences, and payment history.
Internet/Network Activity: IP address, browser type, pages visited, and site interactions.
Geolocation: Location data to enable accurate pickup and drop-off.

2. How We Collect Information

Directly from you: When booking, contacting support, or otherwise interacting with Green Ride.
Automatically: Through cookies and similar technologies on our website.
From third parties: In limited cases, such as partners or public sources, with your consent where applicable.

3. How We Use Information

Service Provision: Process and fulfill transportation requests.
Service Improvements: Analyze usage to enhance reliability and usability.
Communication: Send service confirmations and updates, and respond to inquiries.
Marketing (opt-in): With explicit consent. You may opt out at any time.

4. SMS Consent

By providing your phone number and opting in, you consent to receive SMS messages related to your trips, including confirmations, updates, and important service notices.

We will not share your phone number with third parties or affiliates for marketing.

Give SMS Consent

Opt out anytime by replying “STOP”. Message and data rates may apply.

5. Information Sharing

Service Providers: Payment processing, logistics, and customer support, using providers that are expected to protect customer information.
Legal: When required by law or when necessary to enforce rights and terms.
Business Transfers: As part of a merger, acquisition, or asset sale.

6. Your CCPA Rights

Right to Know: Request details about personal information we collect and use.
Right to Delete: Ask us to delete your information, subject to applicable legal exceptions.
Right to Opt Out of Sale: Green Ride states that it does not sell personal information.
Right to Non-Discrimination: Green Ride will not discriminate against customers for exercising applicable privacy rights.

7. Exercising Your Rights

Contact Green Ride to make a privacy request.

Phone: 800-893-7210
Email: ccpa@greenride.net

8. Data Security

Green Ride uses safeguards intended to protect customer information from unauthorized access, disclosure, and alteration.

No method of electronic transmission or storage is completely secure.

9. Data Retention

Green Ride retains information as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements, unless a longer period is required or permitted by law.

10. Children’s Privacy

Green Ride services are not intended for children under 16, and Green Ride does not knowingly collect personal information from them.

11. Changes to This Policy

Green Ride may update this policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

Green Ride
800-893-7210 • 619-200-2060
ccpa@greenride.net

Terms of Service for SMS Communications

Consent: SMS communications require express consent. Consent is separate from other communication channels.
Recordkeeping: Green Ride may record how consent was provided, including date, time, method, and identifying information.
Opt-Out: Reply “STOP” to discontinue SMS messages.
Compliance: Green Ride follows applicable laws governing SMS communications.
Types of SMS: Trip confirmations, updates, service notices, and safety alerts.

Your SMS consent and phone number will not be shared with third parties or affiliates for marketing purposes.

Provide SMS Consent

Related Green Ride Policies

Full Terms Cancellation Credit Card Authorization Contact