Terms & Conditions
Please review our guarantees, privacy commitment, curbside policy, cancellations, and service terms.
Please review our guarantees, privacy commitment, curbside policy, cancellations, and service terms.
Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes.
By submitting the form, you agree to receive SMS messages from Green Ride.
No refunds are available for services rendered.
Airlines suggest arriving at the airport 2 hours prior to your flight; we recommend at least 1.5 hours. Because of traffic, weather, and other factors beyond our control, we cannot and will not guarantee arrival times. We do guarantee to do our best—please plan ahead.
GreenRide.net, including affiliated websites or DBAs, does not sell, rent, or disseminate personal or financial information to outside third parties. Information provided is used to deliver services and collect payment according to our rates, terms, and policies.
We value customer privacy and use care in processing personal information. Discretion is an important part of our transportation service.
First call: Call when your plane lands before exiting the aircraft. Second call: Call again when you are outside the main exit doors at the curb. Find the nearest zone sign and give us your location. Your driver will approach after the second call.
Vehicles are not permitted to wait at the curb except while actively loading or unloading passengers.
Cancellations are accepted by email only and are valid once acknowledged by Green Ride. Minimum notice for the San Diego area is 4 hours prior to pickup, although restrictions may apply.
Other regions may require between 4 and 24 hours notice. Europe, Central America, and South America may require 24 hours notice. Far East and Australia may require 48 hours notice.
Late cancellations may be billed at the prevailing minimum hourly rate according to market and vehicle type. Obtain a cancellation number or acknowledgement to avoid late cancellation charges.
If you cannot locate your driver, immediately call 800-893-7210 or 619-200-2060 .
Failure to call before leaving the pickup location may be considered a no-show. For airport pickups, a no-show may be assessed after 60 minutes for domestic arrivals or 75 minutes for international arrivals if the passenger has not met the driver or contacted Green Ride.
Applicable no-show charges may be billed according to the respective service minimums.
Point-to-point reservations include a 5-minute grace period. After the grace period, waiting time may be charged at $1 per minute.
On-route stops during point-to-point trips may be charged between $30 and $250. Off-route requests may convert the reservation to an hourly service rate.
Out-of-pocket charges including tolls, parking, airport fees, and similar expenses are billed to the client.
Rates and terms are subject to change without notice. Special-event days may carry special rates or minimums.
Tolls and parking are additional. Rates are billed in U.S. dollars at applicable rates and exclude 20% driver gratuity and any applicable fuel surcharge.
Reservations are not guaranteed until confirmation is received from Green Ride.
Customers agree not to use the website for unlawful or prohibited activity, intellectual-property infringement, malware distribution, spam, or unauthorized access. Green Ride may terminate access for violations.
Green Ride assumes no responsibility for baggage or personal property. Items are handled at the passenger's risk and are subject to available vehicle accommodation.
Excessive cleaning caused by passenger actions may result in additional fees, including spills, smoke, damage, or other unusual cleaning.
Example charges may include: broken glassware $30 each; broken decanter $50; spills $35; smoke or burns $350 minimum; vomit $200 minimum; vehicle downtime for repairs $500 per day; and damage to interior equipment according to repair cost.
Passengers must not interfere with the driver or vehicle equipment. All Green Ride vehicles are non-smoking.
The booking customer is responsible for passengers, damages, overtime charges, and unpaid charges associated with the reservation.
Weapons, explosives, fireworks, flammable, combustible, or toxic materials, and livestock or pets are not permitted unless previously approved.
Medical oxygen may be permitted at the client's sole responsibility.
Green Ride is not responsible for delays caused by weather, road conditions, closures, accidents, congestion, flight delays, or other circumstances beyond its control.
In cases of mechanical difficulty or extreme hazard, a replacement vehicle or refund may be offered. Safety is prioritized.
GreenRide.net and affiliated entities are not liable for special, indirect, incidental, punitive, exemplary, or consequential damages, including lost profits.
Liability shall not exceed the single fare fee for the day in question. Some jurisdictions may not permit certain limitations.
Green Ride is not liable for failure or delay caused by acts of God, emergencies, war, terrorism, strikes, third-party accidents or violations, or other causes outside Green Ride's reasonable control.
These Policies & Terms, together with any applicable Credit Application and Credit Card Authorization, constitute the service agreement and supersede prior agreements.
If one provision is found invalid, the remaining provisions remain in effect.
California law governs these terms. Customers consent to jurisdiction and venue in San Diego County, California, subject to the arbitration clause below.
Disputes shall be referred to the American Arbitration Association under applicable rules.
The arbitration decision is intended to be final and legally binding. Each party is responsible for its applicable share of arbitration fees. A prevailing party in enforcement proceedings may recover reasonable attorneys' fees where permitted.
Failure to comply with the service agreement may result in immediate termination of service. Payments already made may be retained where applicable.
No employee or agent may alter or waive requirements stated in these transportation or service conditions.
By booking Green Ride transportation, the customer acknowledges and agrees to these Policies & Terms. A credit card provided may be used as a guarantee and for applicable charges incurred.